Support chatbots
Answer product, order, and policy questions from your knowledge base 24/7.
[ services — ai chatbot development ]
AI chatbots grounded in your data.
Help customers find answers and give your team a clear way to take over. Start with the questions, information sources and support channels that matter to your business.
2014
founded
AI
delivery focus
Scoped
human handoff
2–4 wks
typical launch
( what we build )
From FAQ bots to sales assistants.
Start with a specific job: answering common questions, qualifying enquiries or helping staff find information.
Sales assistants
Ask relevant follow-up questions and route qualified enquiries to your team.
Multilingual assistants
Serve markets in their own language with consistent, on-brand tone.
Internal assistants
Help staff find information in policies, handbooks and product documentation they are allowed to access.
( engineering for trust )
Built for accuracy, privacy, and handoff.
Source-based answers
Retrieve relevant passages and show source references so answers can be checked.
Human handoff
Escalate unresolved questions with the conversation history your team needs.
Response rules
Define allowed topics, access boundaries and fallback responses, then test them with realistic questions.
Connected channels
Add the assistant to your website, Slack or another tool through an API integration.
( comparison )
Match the assistant to the task
Scroll across to see all columns.
| Need | Recommended approach | Why it works |
|---|---|---|
| Common support questions | Assistant with source retrieval | Finds relevant information and offers a handoff when needed |
| Qualifying new enquiries | Sales assistant | Collects useful details and routes them to your team |
| Multi-market support | Multilingual assistant | Consistent service in each language |
( faq )
Common questions
What types of AI chatbots do you build?
We build customer support bots, lead-qualification and sales assistants, multilingual support agents, and internal knowledge assistants, powered by retrieval-augmented generation over your data.
Can the chatbot use our business information?
Yes. We connect approved documents, FAQs and policies so the assistant can retrieve relevant information when answering. We agree which sources it may use and how they will be updated.
Can a chatbot hand off to a person?
Yes. We define when to escalate, where to send the conversation and what context your team needs. Visitors can also be given a direct way to request a person.
Which providers and models do you support?
We build provider-agnostic chatbots on OpenAI, Anthropic Claude, Google Gemini, and open models, choosing the best fit for accuracy, cost, and data-privacy requirements.
How do you check answer quality and protect data?
We test representative questions, check retrieved sources, set access controls and define how the bot should respond when it lacks information. These measures reduce errors; they do not make generated answers infallible.
How long does it take to launch an AI chatbot?
A working chatbot integrated with one knowledge source typically ships in 2-4 weeks. Multi-channel, multi-source assistants run 6-10 weeks.